FAQs

 

ANSWERS TO YOUR QUESTIONS

TRACKING

Tracking your order.

Here at SexToyHQ we offer Royal Mail Tracked within the UK and Europe.
Interlink Express for Next Day Delivery & International Signed for Parcel for all orders within Europe excluding the UK.
100% discretion guaranteed.

Do You Ship Internationally?

Yes we do. Europe is as far as we can get at the moment. We offer Next Day and Royal Mail Tracked, you’ll be waiting around 2 – 7 days for your order for International Shipping.

How Long Will It Take To Get My Package?

For all UK orders it will take 1-3 days.
For Next Day it will be within 24 hours if ordered before 4pm.
European orders will take 3 – 7 days.

What Shipping Methods Are Available?

Royal Mail tracked within the UK.
Interlink Next Day Delivery for next day delivery.
International Parcel Service for European deliveries.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We use Paypal as our main payment processing service. This will also include Visa, Mastercard, Visa Electron, Solo, Maestro. 

Is Buying On-Line Safe?

Of course. Upon checkout we use the ever so popular Paypal. Feel 100% confident that all your details are safe and secure. If you have any questions or feel unsure then chat to us by using the live chat at the bottom right corner of each page.

ORDERS AND RETURNS

How do I place an Order?

You can simply choose your products by category, search the name or just browse through all our wonderful toys and novelties. Click on the add to cart button, continue shopping if you wish and repeat the process, or go to your basket and hit the checkout button. Then it’s as simple as paying with PayPal and waiting for your order.

How Can I Cancel Or Change My Order?

You have the right to cancel your order for a full refund. Sextoyhq.co.uk work on a same day despatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.

Do I need an account to place an order?

No. You can order as a guest if you wish. The bonus of having an account is that we will occasionally send out discount codes or giveaways (not spam, we hate that too!) every so often, so it’s always handy, but it’s up to you. No pressure.

]How Do I Track My Order?

Once you have made your order and gone through the payment process you will be sent a confirmation order email in which your tracking number will be attached. You can then Track and Trace your order by clicking the link. 

Who should I to contact if I have any queries?

You can contact us here at hello@sextoyhq.co.uk or use the live chat in the bottom right hand corner of the sextoyhq.co.uk site.

How Can I Return a Product?

SextoyHQ.co.uk will offer a full refund or exchange within 365 days – no questions asked!

Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing, opened or broken

NEED MORE ANSWERS? CONTACT US